ABOUT HDI
The Help Desk Institute (HDI) was founded in 1989, and is the world’s largest membership association for internal and external IT Service and Support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association’s global network.
The Fox Chapter of HDI formed in 1998 by several Fox Valley and Green Bay area organizations. Our membership is composed of Help Desk staff, consultants, technicians, managers, and vendors. We introduce prominent speakers to help and assist with keeping the HDI members up to date as well as give inspiration and insight to keep members motivated.
HDI is dedicated to helping IT service and support professionals and their organizations maximize the return on their professional development expenditures. To this end, HDI focuses on establishing best industry practices, developing certification and training programs based on internationally-recognized standards, and providing members with timely access to valuable industry resources and events.